overview

All orders are completed at our factory in Bali, Indonesia, and are shipped directly to the customer. In most cases this is by ocean freight, but if there is a need for an expedited delivery we can ship by air cargo, which takes 4-7 days in most cases.

shipping route

Each individual order is collected by our partner cargo company, DUPA CARGO, and packed in a custom built plywood packing crate. Then it is shipped out in one of two methods. Firstly the item can be shipped out directly to the cargo terminal nearest to the customer, from where it can be picked up by the customer or delivered to the customer's doorstep by arrangement with  the receiving cargo agent.  Secondly it can be shipped directly from Bali  to the customer's address. The second option may sometimes take longer to arrive as we need to wait for the next scheduled container departure, which is usually every 4-5 weeks from Bali. Orders to the rest of the world ship out to the respective nearest destination ports.

tracking

Tracking numbers are issued at the port of Singapore for all outward bound container vessels, and these numbers are sent out to each customer by DUPA CARGO as soon as is possible. The tracking numbers can be entered at the appropriate shipping line websites.

schedule

In the majority of cases orders are delivered within 6 weeks of the shipping date. It may be that severe weather conditions cause delays to the shipping schedule, but this rarely exceeds 7-10 days. Furthermore all imported items may be delayed as a result of being the  subject of a random inspection by the custom authorities, which is outside the control of the shipping lines.

delivery

The customer will be contacted by the nearest cargo agent approximately one week prior to the arrival of his order. Orders may be collected from the cargo agent's warehouse facility or may be delivered to the customer's doorstep by arrangement with the cargo agent. In order to receive the order, the customer must present the bill of lading, which is the official paperwork from the shipping line that is sent out to each individual customer by DUPA CARGO once they have been notified that the customer has paid the shipping charges. For this reason it is important that customers do not make late payment of the charges as this may cause unnecessary delays.

All items ship with insurance against damages.

If your item has defects due to faulty production, then it should be returned to the factory for a full refund including the shipping costs.

All customers may contact our US sales agent at info@doorsdirect2you.com  for a quote on the shipping charges. Please state item# and size and also please give your location. You will receive in response within 24 hours. The quote will be good to the nearest cargo terminal. It may take up to seven days for a specific quote for delivery to your doorstep. The shipping charges must be paid in full before the item can be collected. For convenience sake, the charges should be paid to doorsdirect2you together with balance payments.